Frequently Asked Questions
Do you offer Cash on Delivery?
No. We currently accept prepaid orders only.
Can I return my order?
No. We do not offer returns. Eligible products may be exchanged according to our Exchange Policy.
Can I exchange my size?
Yes. Size exchanges are accepted within 7 days, subject to stock availability and product condition.
Will the product colour look exactly the same?
We strive for accurate photography, but slight colour differences may occur because of screen settings and lighting.
Are your products handcrafted?
Many of our collections feature handcrafted embroidery and traditional karigari. Minor variations are natural characteristics of handcrafted work.
Do you offer alterations?
No. All garments are sold in standard sizes. Any alterations required after purchase must be arranged by the customer. Check product description section for size references.
How should I wash my garment?
We strongly recommend Dry Cleaning for all festive garments.
For kurtis, suits, and dress materials, the first wash should always be Dry Clean.
What if I receive a damaged product?
Please contact us within 5 days of delivery with photographs and your order details. Our team will inspect the issue and assist you accordingly.