Terms & Conditions

1. General

Welcome to Sanskriti Retails. By placing an order through our website, you agree to the following terms and conditions. We encourage you to read them carefully before making a purchase.

2. Product Availability

All products are subject to availability.

As we operate on limited and carefully curated inventories, a product may occasionally become unavailable after an order has been placed. In such cases, our team will contact you promptly and offer an exchange, store credit, or refund (if payment has already been made).

3. Product Images & Colours

We make every effort to display our products as accurately as possible.

However, slight variations in colour may occur due to:

  • Screen and device settings
  • Lighting during photography
  • Natural characteristics of fabrics and dyes

These variations are considered normal and are not regarded as defects.

4. Handcrafted Variations

Many of our garments feature traditional embroidery, prints, zari work, sequins, beads, and handcrafted details.

Minor irregularities are part of the craftsmanship and add uniqueness to every piece. They should not be considered manufacturing defects.

5. Sizing

Our garments are offered in standard sizes.

We recommend referring to the Size Guide before placing your order.

Any alterations required for a better fit must be carried out by the customer after purchase.

6. Pricing

Prices displayed on the website are inclusive of applicable taxes unless stated otherwise.

Prices may change without prior notice.

Shipping Policy

  • Orders are processed within 3–4 business days.
  • Delivery timelines vary depending on the destination.
  • Tracking details will be shared once the order has been dispatched.
  • Delivery delays caused by courier partners, weather, strikes, or unforeseen circumstances are beyond our control.

Payment Policy

We currently accept:

  • UPI
  • Credit & Debit Cards
  • Net Banking
  • Wallets

Cash on Delivery (COD) is not available.

Return & Exchange Policy

At Sanskriti Retails, every garment is carefully inspected before dispatch.

As we maintain limited inventories and boutique collections, we do not offer returns or refunds.

However, we do offer exchanges under the following conditions:

  • We only allow one exchange per order.
  • Exchange requests must be raised within 7 days of delivery.
  • Product must be unused.
  • Original tags must remain attached.
  • Original packaging should be retained.
  • Product must be free from perfume, makeup, stains, washing, or alterations.

We may require an unboxing video of the delivered package as proof to process an exchange request, especially in cases involving damaged or defective products. Please retain this video until your order has been checked.

Sanskriti reserves the right to approve or reject any returns and all decisions shall be final.

Exchange is subject to stock availability.

If the requested size is unavailable, store credit may be issued at our discretion.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled.

Cancellation requests must be submitted via email to sales.sanskritiretails@gmail.com with your order details.

If your cancellation request is approved before dispatch, a full refund will be processed to your original payment method.

We reserve the right to cancel any order due to unforeseen circumstances, product unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.

Manufacturing Defects

Every garment undergoes quality inspection before dispatch.

In the unlikely event of a genuine manufacturing defect:

  • Notify us within 5 days of receiving your order.
  • Share clear photographs and your order number.
  • Our team will review the claim before approving an exchange or replacement.
  • Claims made after 5 days may not be accepted.